IT Support Technician
Jul 2025 – Dec 2025
Alorica
Montreal, QC
- Tier 1/2 support for internal workforce — Windows 10/11, Office 365, VPN, network peripherals. 25–35 tickets/day in a bilingual (FR/EN) environment.
- Documented every incident with structured CRM notes for clean L2/L3 handoff and audit trail.
- Maintained SLA compliance under sustained high ticket volume.